Pipe Belt Maven Support

Help with setup, conveyor workspaces, AR and subscriptions.

Contact support@mavensoftware.ai. Include the app version, device, operating system, expected behavior and what happened. Remove confidential information from attachments.

Mac

Choose an included example or start a new conveyor. Review geometry, belt and material properties, power and tension inputs, and route information. The tools document their engineering assumptions; independently verify results before making design decisions. Exports do not replace a saved project.

iPhone and iPad

Use 3D preview to explore the Birla Copper example without a camera. For tabletop AR, allow camera access, scan a horizontal surface and place the conveyor map. Drag to orbit the belt detail and adjust the displayed scale. Camera permission is managed in device Settings.

Plans and free trial

Pipe Belt Maven Pro costs US$10 per month or US$100 per year in the US storefront. Apple displays the local price for your region. Both plans unlock the same app features across Mac, iPhone and iPad. Eligible Apple Accounts receive one two-week free trial per subscription group. The selected plan renews at the displayed price unless canceled. Switching plans does not provide a second trial.

Restore, change or cancel

Choose Subscription → Restore purchases with the Apple Account used to subscribe. Choose Manage subscription or open Apple’s subscription settings to change plans or cancel renewal. Deleting the app does not cancel a subscription. For billing or refunds, contact Apple.

After expiry

Your saved work remains on your device when access expires. Verified purchases can provide offline access until their on-device expiration deadline; purchases, restores and renewal checks may require an internet connection to Apple.